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Update 16
YikeMike
Member

Updated my note9 yesterday and phone is basically bricked.  Lost my media on phone and card, 22K pictures, downloads and documents. Tried to download media, it downloads, but to where?   Battery drains in 6-7 hours idle.  Does not ring on incoming calls.   

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Re: Update 16 UPDATE
YikeMike
Member

30 hours later, it seems the update works.  Phone kept discharging too fast so I turned it off, put on wireless charger and left it for 6-7 hours. Turned it back on and everything is back. Must've had a hiccup while downloading the update.   All is good.

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Re: Update 16 UPDATE
vzw_customer_support
Customer Support

Glad to know everything is back, YikeMike! Issues during software updates can happen, we always recommend backing up all of your data before updating your phone. You can learn more about baking up with the Verizon Cloud at http://spr.ly/66031mXEd you for being the best part of Verizon Wireless and hope you have a great rest of your day.

 

UbaldoJ_VZW

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