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Update issue

Since I've updated my galaxy note 5 to the new marshmallow my phone hasn't been able to connect to the WiFi at all, it will say that I'm connected but it will also tell me that I have no Internet. I've done everything that I could to get my phone to connect back to WiFi but my phone still won't connect it what should I do?

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Re: Update issue
Customer Support

Mrchrisfort - Having the latest Software should make your device better. Let's get you connected to your Wi-Fi. Please go to Settings>WiFi Tap on your Network and hold down. You should see an option that says Forget Network. After you Tap on forget Network, please turn off your Wi-Fi. Now turn on your Wi-Fi ant tap on your network. Please let me know if this fixed the issue. If you can share what other steps you have performed, it would be great.
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Re: Update issue

I've done that already and it still tells me that I'm not connected to


I've done a lot of research on this issue and a lot of others are having

the same problem as well. It's from the new update that was put out.

On Mar 16, 2016 7:32 PM, "Verizon Wireless Customer Support" <