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Upgrade fee not waived
Max_Bet
Enthusiast - Level 1
‎08-12-2020 06:44 AM

Trying to upgrade to Note 20 Ultra.

Device description page show upgrade fee to be waived.

Checkout page shows $20 upgrade fee.

Verizon support no help.Device page shows upgrade fee to be waivedDevice page shows upgrade fee to be waivedCheckout page shows $20 upgrade feeCheckout page shows $20 upgrade fee

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Re: Upgrade fee not waived
Ann154
Community Leader
Community Leader
‎08-12-2020 07:50 AM

You may have to pay the upgrade fee today, but then see a bill credit for the same amount on your next bill. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Upgrade fee not waived
Ann154
Community Leader
Community Leader
‎08-12-2020 07:53 AM

I'm also a little surprised that you aren't seeing the full sales tax for the full price of the phone on your "Due Today" summary. Unless your local tax law prevents it, you should be charged sales tax for the purchase price of the phone. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Upgrade fee not waived
vzw_customer_support
Customer Service Rep
‎08-14-2020 06:58 AM

I can understand your concern regarding the waiver of the upgrade fee and appreciate the screenshot. As provided on the screenshot, you will either see the waiver on the Due Today or Next Bill amount. Please review your next monthly invoice for the charge incurred. AlbertoR_VZW

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