Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Verizon Alternative?
MRJones33
Member

Does anybody know of any other carrier that is being more sympathetic to this situation than Verizon? Since I don't really have a contract any more, just a phone contract, I'm free to choose any other carrier that I want. While I'd love to stay at Verizon, I'm not going to simply give them my Note7 and be told to have a nice day. I invested $400 to be able to upgrade to the Note7 and after turning the phone over to them, I'll have nothing to show for it. They want me to pay $800 for an S7 Edge and that's unacceptable to me.

Is any other carrier letting us trade in our Verizon Note7s and transfer our service to them and get a new contract price on a phone? Or offering us a $650 credit to get out of our "current contract" with Verizon? I'd rather stay with Verizon, but I'll switch to another carrier that is willing to make this right financially for me.

Labels (1)
0 Likes
Re: Verizon Alternative?
steveng_vzw
Verizon Employee

MRJones33, we don’t want to lose a valuable customer like yourself over this process of returning your Note 7. We always want our customers to be happy with us and their choice of phones. We are allowing our customers to return their Note 7’s and reverse their upgrades or choose to upgrade to another phone of their choosing.

You would also be refunded anything  you paid for on the Note 7. So you would not be losing any money in the process. Upgrading to a different phone would be as if you just chose a different phone in the beginning, other than the Note 7. Please provide us with more details on why you believe this is not a fair option for you and our other valuable customers?

StevenG_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: Verizon Alternative?
Predator7
Sr. Member

Oh please Verizon.............

0 Likes
Re: Verizon Alternative?
Casper1102
Member

"Upgrading to a different phone would be as if you just chose a different phone in the beginning, other than the Note 7."

Great!! So you are saying that if I EXCHANGE, don't you dare call this an upgrade, for an S7 Edge I will still have my annual upgrade.  As per your website the Samsung annual upgrade reads...

How can I participate in the Samsung device annual upgrade program?    

To participate, you need to have:

  1. Purchased and activated an eligible Samsung device on a Verizon Wireless device payment agreement.
    1. Samsung Galaxy Note7

All versions of the Note7 have been recalled. Please power off your device and read our FAQs for the latest recall and return information.

  • Samsung Galaxy S7 or Samsung Galaxy S7 edge purchased on a device payment agreement on or before 9/10/2016
  1. Used the eligible Samsung device with Verizon Wireless service for at least 30 days
  2. Paid at least 50% of the device's retail price
  3. Returned the eligible Samsung device in good working condition with no significant damage, as determined by Verizon Wireless, within 14 days after you upgrade
  4. Satisfied the Annual Upgrade Program terms and conditions

Learn how to return your device.

I picked up my original Note 7 on August 19th, which was prior to September 10th.  I'll make sure to take a screen shot of your comment.  Thank you.

0 Likes
Re: Verizon Alternative?
DCGUCCI1
Member

I also bought my note 7 in Aug....so how I also read your reply is that if trade into an S7edge it will be like I bought that phone back in Aug ...before the annual upgrade rules changed... I will also thank you for your comment.

0 Likes
Re: Verizon Alternative?
aacosta83
Member

Three different customer agents at Verizon said,

"No"

and they are sticking to that.

It would be nice if we had this option back. I really don't want to pay off 100% of a phone that I didn't intend to get in the 1st place. The "upgrade" is forced upon us as well as their new terms and conditions for installments.

0 Likes
Re: Verizon Alternative?
MRJones33
Member

Who in their right mind would ever make the decision to pay $400 to upgrade from an S7 Edge to.... an S7 Edge... and on top of that take on a payment plan for $800? That is dumb and stupid by every definition of the word.

To be fair, I didn't pay $400 to upgrade to the Note7, I paid $330. Which basically means the S7 Edge that I traded in was 2 months old.

I'll take a new S7 Edge IF it was already upgrade eligible and there was no 50% requirement. And I think most everyone else would agree that is a fair deal. We'd be paying Verizon $36 a month to use the phone until the next big thing comes out... and then we'd sign new phone contracts and such. That is fair if Verizon doesn't want to refund a true $330 right now. But making me pay $1200 to use an S7 Edge for the next 2 years is unacceptable.

0 Likes
Re: Verizon Alternative?
Dbeak
Novice

Just posted on two other threads that I just found out AT&T has the Next Every Year plan that allows you to upgrade every year after 50% of the device is paid off and EVERY phone is eligible!!! Verizon you  have major competition and are going to lose customers over this!

Re: Verizon Alternative?
MERSHE25
Member

What Dbeak said in the last post is true. AT&T's Next Every Year program is essentially Verizon's Annual Upgrade program, but applies to ANY smartphone. They also have the V20 up for pre-order. I'm a new customer, no contract and now no device installment agreement to keep me here. We chose Verizon because we believed we were choosing the best. It doesn't really seem that way now. I have to give this some serious thought. I'm extremely disappointed with my Verizon options at this point and now even more so after learning this.

Re: Verizon Alternative?
MRJones33
Member

This is not correct steveng_vzw. Verizon is refusing to refund the $330 upgrade fee that I paid to get to the Note7. They only want to refund the taxes I paid, the $20 upgrade fee, and void the device payment plan.