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Verizon Voicemail app not automatically refreshing
BJBBJB
Member

There was another thread about this but it was closed out without a solution.

I have been on android and Verizon a long......Time.

Never have seen this. The last month or so when a call comes in and someone leaves a voicemail, I get no number by the voicemail icon. Yes the notification badge setting is on.

Also when I open the Verizon app the voicemail is not there until I manually go into the menu and hit refresh.  Then it shows up.

I am on the free version of voicemail.

This is NEW behavior. U sure if android update or voicemail app update. On Note 20 ultra 

Any assistance appreciated.  Please no scripted response.  I already called support. Solution?  Turn off wifi...no...doesn't help.

 

Thanks.

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Re: Verizon Voicemail app not automatically refreshing
vzw_customer_support
Customer Support

Hello, BJBBJB. We know how important it is for your visual voicemail app to work correctly. We are sending you a Private Note to assist you further with the issue you are experiencing. 

*Cassie

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Re: Verizon Voicemail app not automatically refreshing
JeJorMa
Member

I also am not getting my voicemails unless I manually refresh in the app. May I get assistance too regarding this issue.

Might be helpful to have Verizon to post a solution too.

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Re: Verizon Voicemail app not automatically refreshing
vzw_customer_support
Customer Support

Hello JeJorMa! We're sorry to read that you're having trouble with your voicemail app, and we'd love to help. Please reply to our private note to get started.  ~Aaron

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