Re: Verizon doesnt want my Note 7 back
christinej_vzw
Verizon Employee
lowsaturn,

We are glad to hear you have received your refunds/credits on your Note 7's. We do want to ensure you get those Note 7's sent back safely. We are able to send you out the proper boxes/kits through customer service so you may mail the devices back. You may reach a customer service rep by calling 800-922-0204 or *611 from your device.

ChristineJ_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Verizon doesnt want my Note 7 back
JONBRI25
Enthusiast - Level 2

ChristineJ_VZW - I am not sure where you are getting that info from I have tried multiple times only to be told that you WONT send me a box.  Can you guys please figure it out.  Meanwhile for those that can't get a box just call Samsung direct and tell them Verizon wont send a box or call the FCC and complain.

Re: Verizon doesnt want my Note 7 back
adriennep_vzw
Verizon Employee
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Re: Verizon doesnt want my Note 7 back
JONBRI25
Enthusiast - Level 2

No I reactivated an old device.  I do not want a new device right now and because of that Verizon refuses to allow me to return the device.   I believe this is blackmail.

Re: Verizon doesnt want my Note 7 back
mama23dogs
Legend

JONBRI25​  by definition, NOT blackmail. 

However Verizon must refund your money.  If they won't call Samsung

IMG_4866.JPG

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Re: Verizon doesnt want my Note 7 back
Predator7
Specialist - Level 1

Verizon received my Note 7 on Tuesday, received Email on Thursday stating that refund has been processed but didn't get it yet!! it probably take some extra days!!!

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Re: Verizon doesnt want my Note 7 back
Predator7
Specialist - Level 1

What if not?

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Re: Verizon doesnt want my Note 7 back
Predator7
Specialist - Level 1

End of the day it's just a [Removed] Phone with hefty price Tag!!!!!!!!

Profanity removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

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Re: Verizon doesnt want my Note 7 back
mama23dogs
Legend

Thank goodness. 

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Re: Verizon doesnt want my Note 7 back
JOHHAM55
Contributor - Level 1

Just to follow up. No, the box was never sent.