Very disappointed in Verizon. This is not the Verizon I know.

[Tidbits]

You are a customer of Samsung... The device you are using is a SAMSUNG GALAXY NOTE 3.  Your service provider is Verizon...   That 2 year contract MEANS NOTHING other than the fact you were able to get the phone cheaper instead of paying $700 and Verizon will recoup what they subsidized. 

The way you are thinking is why Europe model works 100x better...

In Europe they always blame the manufacturer, and they always seem to get everything fixed and often get things first.  They buy devices outright, and if they do take subsidization they still blame the manufacturer for anything that goes wrong...

Anyway I wish you the best of luck.

[amadeus1171]

Nope, not a customer of Samsung.  🙂

Their name was nowhere on the receipt.  Verizon's name was.

The European way may or may not work better, but I am specifically talking about this problem in the U.S.

Anyway, I cannot make Verizon nor Samsung admit fault in this issue by myself, so I opted to have the phone replaced through the insurance.  I hope the same thing does not happen again or I will be S.O.L.

Thank you for the well wishes.  I will need all the luck I can get.

[Tidbits]

Yes you are a customer of Samsung...  Your phone is a product of Samsung...  If YOU weren't a customer of Samsung then they wouldn't need to market so hard to make their devices seems like the best thing since sliced bread...

[amadeus1171]

Let us agree to disagree.

[jroeder]

That is a funny

Let's say I drive a Dodge Challenger.

I did not buy it directly from Dodge but I am a Dodge customer because I am using a Dodge product.

Sometimes I feel people just want to argue to get someone to fix something when it isn't that persons problem to fix.

Your phone has a MANUFACTURER defect as you stated, meaning the MANUFACTURER replaces the phone. For some reason you think Verizon is the MANUFACTURER to a SAMSUNG phone..........

They are not. Tidbits was giving you friendly advice that if you have a MANUFACTURER defect with a SAMSUNG phone, then you would speak with SAMSUNG who is the MANUFACTURER of your phone, to replace it.

Stop trying to argue this. Call Samsung or deal with it.

Verizon isn't going to do anything since Samsung has not released anything to any carrier about that being a manufacturer defect, which is on Samsung's shoulders.

Good Luck

[jroeder]

To further add to that, here is an idea of how a conversation would go between Verizon and Samsung if Verizon tried to send it in as a manufacturer defect

Verizon-Hey I am sending in a Note III with a cracked screen due to a manufacturer defect with your materials.

Samsung-I am sorry but we do not currently show that issue as a manufacturer defect with us. If the screen is cracked it was due to misuse from the customer and not due to faulty materials from us.

Verizon-Okay thank you for your time.

This would go the same way with AT&T, Sprint, T-Mobile etc......

The carrier cannot send in a phone as a manufacturer defect if the manufacturer denies that the issue is a defect with their product/materials.

So Verizon can only use insurance as an option to replace your phone.

[amadeus1171]

They should replace it outright and send the defective phone back to the

manufactur. 'Sorry that I did not make that clear.

[Tidbits]

Manufacturer agreement doesn't make that happen... You still have to prove it's a defect...

You could have simply bumped it without realizing it. I had my son do that more than a handful of times and once he actually cracked his phones screen.

So until you can prove it's a defect courts won't help you and Verizon can't help you get a replacement under warranty.

99% of all broken screens(all carriers, and all devices) have been user error in some form. If it was a defect then there would be more than a handful of stories(and not repeats of the same story, by the same person on multiple forums) as it would affect batches and not a device here and there(glass is made in bulk and if a bunch in the batch is tainted then the whole batch would be recalled).

If you noticed the whole story there hasn't even been documentation on which batch these devices came from and which factories.

[amadeus1171]

I got the same excuse from the Verizon store. I did not damage the phone.

The screen is cracked from the inside. The phone shows no external damage

and has been kept in a hard case and is otherwise pristine. Whenever I

transport the phone I always have it in hand. The only thing I can think

of is that the warm day of 82 degrees in San Diego exaserbated some

imperfection in the glass and caused it to fracture.

So, the empirical evidence is as follows:

The screen is cracked from the inside.

The phone shows no physical damage from the outside and is otherwise

pristine.

It was 82 degrees in San Diego when the internal screen crack manifested.

I had use of the phone for only three days before the screen became cracked.

[Tidbits]

I live in Hawaii. 80 degrees is common... If temps had to something to do with it then it would be wide spread here.

You had a case on... One could easily say the case protected it from having external damage.

This is the only advice I'll give... Find everyone who has the problem and find the batch information for the devices. If they all are from the same plant, same day, and same assembly line then you might have a case... If they don't. It greatly reduces your chances.