Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Voicemail Pauses During Playback
karasamm2
Member

I have visual voicemail set up and have for a few years now but just recently when I go to listen to a voicemail it will pause for a few seconds in the middle of the voicemail and then start back up. I've noticed this while listening through the device at my ear and also when I click on the speaker option to listen.

I have a Samsung Galaxy Note 20 Ultra

Its super annoying and eventually just try to rely on the visual voicemail but most of the time the translation is incorrect or cut off.

Thanks!

0 Likes
Re: Voicemail Pauses During Playback
vzw_customer_support
Customer Support

Hello. Are your voicemails cut off if you call your regular voicemail? TaylorH_VZW

0 Likes
Re: Voicemail Pauses During Playback
Phil16723
Member
  • Taylor, same phone, same issue. It's not a problem with the message itself. It's ALL messages. They play for 1-2 seconds. We have to keep it on speaker, and keep tapping play, as if it's a darned video game. 
0 Likes
Re: Voicemail Pauses During Playback
vzw_customer_support
Customer Support

Let's find out if the pausing continues while the phone is in Safe Mode.
Here is how to enable Safe Mode:
https://www.verizon.com/support/knowledge-base-232913/

What are the results of playing it when in this diagnostic state?

-David

0 Likes