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k_butlerrr
Member

Recently, I have been having trouble with my wifi connection on my Note 3. No matter where I am or what wifi i'm connected to it always says the connection is unstable. Is anyone else having this problem? It's really inconvenient for me considering it using my data.

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Re: WIFI
vzw_customer_support
Customer Support

Hello k_butlerr.

I know we depend on WiFi connections to help keep our data usage low, so I want to be sure we can fix this for you. What kind of router are you trying to connect to? The first step I recommend taking would be to power cycle your Note 3 and your router and then test the connectivity. If you still experience problems when trying to connect to WiFi, the next step would be to boot your Note 3 into Safe Mode and try connecting to WiFi. To enable Safe Mode, you may refer to this link: http://vz.to/1d0SZSq If you continue to experience problems, I would recommend backing up your information and completing a Factory Reset. http://vz.to/1hiH2N4 Please let us know if any of the steps were helpful to you.

AndreaS_VZW
Follow us on Twitter @VZWSupport

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Re: WIFI
vzw_customer_support
Customer Support

Hello k_butlerr.

I know we depend on WiFi connections to help keep our data usage low, so I want to be sure we can fix this for you. What kind of router are you trying to connect to? The first step I recommend taking would be to power cycle your Note 3 and your router and then test the connectivity. If you still experience problems when trying to connect to WiFi, the next step would be to boot your Note 3 into Safe Mode and try connecting to WiFi. To enable Safe Mode, you may refer to this link: http://vz.to/1d0SZSq If you continue to experience problems, I would recommend backing up your information and completing a Factory Reset. http://vz.to/1hiH2N4 Please let us know if any of the steps were helpful to you.

AndreaS_VZW
Follow us on Twitter @VZWSupport

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