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What are my options to return the Note 7?
nyleve2016
Member

I got note 7 from a Verizon retailer, Diamond Wireless in Tempe,AZ Mills Mall, do I have to return there and get another phone there? Or can I just Upgrade online at verizon.com and return phone by mail?

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Re: Options to return Note 7
AntonioC_VZW
Verizon Employee

Allow me to clarify your options, nyleve2016. If you purchased your Note7 from a retailer such as Best Buy or Wal-Mart, or an Authorized Verizon Wireless Retailer, please return to your original point of purchase to upgrade your Note7 to another device. Please confirm on number 2 at this link: Samsung Galaxy Note7 Recall Exchange FAQs | Verizon Wireless

AntonioC_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Options to return Note 7
zangy_vzw
Verizon Employee

nyleve2016, your safety is our top concern. You will be able to do the exchange at the store if you want to or you can also do it online. If you do it online, a special packaging will be sent for the Note 7.

ZangY_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Options to return Note 7
nyleve2016
Member

Thank you for responding...just to clarify,even though I got note 7 from a retailer not verizon.com or a verizon corporate store, I can still Upgrade online at verizon.com and return phone by mail to verizon. Correct?

Re: Options to return Note 7
AntonioC_VZW
Verizon Employee

Allow me to clarify your options, nyleve2016. If you purchased your Note7 from a retailer such as Best Buy or Wal-Mart, or an Authorized Verizon Wireless Retailer, please return to your original point of purchase to upgrade your Note7 to another device. Please confirm on number 2 at this link: Samsung Galaxy Note7 Recall Exchange FAQs | Verizon Wireless

AntonioC_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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