What can I do if my Note 4 keeps rebooting and is not usable and I am still paying for the phone on the EDGE program?

[Jodandart]

I am still paying for the phone along with two other Note 4's and two Iphone's under the same program. What can I do to either get this one working or get a replacement? Verizon Wireless Customer Support

[naansalad]

you can get warranty replacement if under 1 year
or you can file insurance claim if more than 1 year and you have device insured.

you can look in option to do upgrade .

calling customer support might give you more detail and better out come if you had not called yet (*611 or 1 800 922 0204)

[Jodandart]

I do not have the insurance because I was understanding that as long as there was payments left on the two year agreement that included insurance and now that I still owe another 7 to 8 months on the phone I do not know what my options are at this point.

[naansalad]

had you tried to call to see if any option to upgrade available with trade in option ? keep us posted

[Jodandart]

I have spoke with the original Verizon store that I got it from and they told me I had no options so I figured I would come on here to see if anyone else had this issue. I purchased close to $5000 in phones at the same time with the purchase of 3 note 4's and two iphones which I am paying for dearly and I feel like I was given no help from the store. I am just lost for words and basically ready to bail out and go to a different carrier but hate to since I have been with Verizon for years.

[naansalad]

store don't have much option please do call csr to ask for any solution you might be surprised ...calling not going to harm it might help you .

[Jodandart]

I will try that to see what can be done.

[naansalad]

ask nicely , politely ....good luck

[Jodandart]

Well it comes down to they were no help and offered no support. I was given the option to pay off the phone that is having software issue and then buy a new one. When it's coming up to 7 months that I still have to pay on the phone and then purchase five new ones for the family I will not be coming back to Verizon even after I have been with them since 2006.

[Ann154]

You will have to do the same at the next carrier.