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I am still paying for the phone along with two other Note 4's and two Iphone's under the same program. What can I do to either get this one working or get a replacement? Verizon Wireless Customer Support
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We understand your concern and want to be sure you stay connected. We can always review possible upgrade options. However, to begin may we ask that you send us a Private Message?
KleoL_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
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you can get warranty replacement if under 1 year
or you can file insurance claim if more than 1 year and you have device insured.
you can look in option to do upgrade .
calling customer support might give you more detail and better out come if you had not called yet (*611 or 1 800 922 0204)
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I do not have the insurance because I was understanding that as long as there was payments left on the two year agreement that included insurance and now that I still owe another 7 to 8 months on the phone I do not know what my options are at this point.
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had you tried to call to see if any option to upgrade available with trade in option ? keep us posted
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I have spoke with the original Verizon store that I got it from and they told me I had no options so I figured I would come on here to see if anyone else had this issue. I purchased close to $5000 in phones at the same time with the purchase of 3 note 4's and two iphones which I am paying for dearly and I feel like I was given no help from the store. I am just lost for words and basically ready to bail out and go to a different carrier but hate to since I have been with Verizon for years.
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store don't have much option please do call csr to ask for any solution you might be surprised ...calling not going to harm it might help you .
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I will try that to see what can be done.
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ask nicely , politely ....good luck
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Well it comes down to they were no help and offered no support. I was given the option to pay off the phone that is having software issue and then buy a new one. When it's coming up to 7 months that I still have to pay on the phone and then purchase five new ones for the family I will not be coming back to Verizon even after I have been with them since 2006.
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You will have to do the same at the next carrier.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.