Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
What can I do if my Note 4 keeps rebooting and is not usable and I am still paying for the phone on the EDGE program?
Jodandart
Member

I am still paying for the phone along with two other Note 4's and two Iphone's under the same program. What can I do to either get this one working or get a replacement? Verizon Wireless Customer Support

Labels (1)
Tags (1)
0 Likes
1 Solution

Correct Answers
Re: What can I do if my Note 4 keeps rebooting and is not usable and I am still paying for the phone on the EDGE program?
vzw_customer_support
Customer Support

We understand your concern and want to be sure you stay connected. We can always review possible upgrade options. However, to begin may we ask that you send us a Private Message?
KleoL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

View solution in original post

0 Likes
Re: What can I do if my Note 4 keeps rebooting and is not usable and I am still paying for the phone on the EDGE program?
naansalad
Sr. Member

you can get warranty replacement if under 1 year
or you can file insurance claim if more than 1 year and you have device insured.

you can look in option to do upgrade .

calling customer support might give you more detail and better out come if you had not called yet (*611 or 1 800 922 0204)

0 Likes
Re: What can I do if my Note 4 keeps rebooting and is not usable and I am still paying for the phone on the EDGE program?
Jodandart
Member

I do not have the insurance because I was understanding that as long as there was payments left on the two year agreement that included insurance and now that I still owe another 7 to 8 months on the phone I do not know what my options are at this point.

0 Likes
Re: What can I do if my Note 4 keeps rebooting and is not usable and I am still paying for the phone on the EDGE program?
naansalad
Sr. Member

had you tried to call to see if any option to upgrade available with trade in option ? keep us posted

0 Likes
Re: What can I do if my Note 4 keeps rebooting and is not usable and I am still paying for the phone on the EDGE program?
Jodandart
Member

I have spoke with the original Verizon store that I got it from and they told me I had no options so I figured I would come on here to see if anyone else had this issue. I purchased close to $5000 in phones at the same time with the purchase of 3 note 4's and two iphones which I am paying for dearly and I feel like I was given no help from the store. I am just lost for words and basically ready to bail out and go to a different carrier but hate to since I have been with Verizon for years.

0 Likes
Re: What can I do if my Note 4 keeps rebooting and is not usable and I am still paying for the phone on the EDGE program?
naansalad
Sr. Member

store don't have much option please do call csr to ask for any solution you might be surprised ...calling not going to harm it might help you .

0 Likes
Re: What can I do if my Note 4 keeps rebooting and is not usable and I am still paying for the phone on the EDGE program?
Jodandart
Member

I will try that to see what can be done.

0 Likes
Re: What can I do if my Note 4 keeps rebooting and is not usable and I am still paying for the phone on the EDGE program?
naansalad
Sr. Member

ask nicely , politely ....good luck

0 Likes
Re: What can I do if my Note 4 keeps rebooting and is not usable and I am still paying for the phone on the EDGE program?
Jodandart
Member

Well it comes down to they were no help and offered no support. I was given the option to pay off the phone that is having software issue and then buy a new one. When it's coming up to 7 months that I still have to pay on the phone and then purchase five new ones for the family I will not be coming back to Verizon even after I have been with them since 2006.

0 Likes
Re: What can I do if my Note 4 keeps rebooting and is not usable and I am still paying for the phone on the EDGE program?
Ann154
Expert
Expert

You will have to do the same at the next carrier.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.