Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
What could be causing connection problems and applications from downloading?
dinamy
Member

I've read about other customers having problems after the latest Marshmallow update, so I could be affected by that as well. I cannot download new applications on to my Samsung Galaxy 5 Note phone or my LG tablet. Nor can I use some existing applications such as Pandora or YouTube. I don't have wifi at home; however, when I go somewhere that does have good wifi, I still have the same problems. I've tried cleaning caches and other things that the Google Play Store has suggested. Nothing has helped. I can live without my games; I would like to be able to use Pandora and be able to download apps in the future. Any suggestions?

Labels (1)
0 Likes
Re: What could be causing connection problems and applications from downloading?
bearone21
Leader

is mobile data selected?? 

0 Likes