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What if I am unable to return my Note 7 right away?
DorrayL
Member

If someone can not trade their phone in right away is the company going to shut them down after a certain period of time? Im just wondering how long we have to trade our phone in.

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Re: Power down
steveng_vzw
Verizon Employee

DorrayL, we know the importance of knowing all the information about your phone and this whole situation upfront. We are more than happy to give you any information that Samsung has provided to us so far. At this time there is no indication that there is a Power Off requirement or end date for returning the phones.

However, Samsung and Verizon strongly suggest returning/exchanging the Note 7 as soon as possible. As time goes by more requirements or changes to what may happen if keeping the Note 7 can happen daily. For example that phone has been banned on all flights as of today 10/15/2016 by the U.S. Department of Transportation.

Here is a link to more FAQ regarding the Note 7 http://vz.to/2e6xZpG

StevenG_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Power down
steveng_vzw
Verizon Employee

DorrayL, we know the importance of knowing all the information about your phone and this whole situation upfront. We are more than happy to give you any information that Samsung has provided to us so far. At this time there is no indication that there is a Power Off requirement or end date for returning the phones.

However, Samsung and Verizon strongly suggest returning/exchanging the Note 7 as soon as possible. As time goes by more requirements or changes to what may happen if keeping the Note 7 can happen daily. For example that phone has been banned on all flights as of today 10/15/2016 by the U.S. Department of Transportation.

Here is a link to more FAQ regarding the Note 7 http://vz.to/2e6xZpG

StevenG_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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