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What is Verizon going to do about this bad update?
Ice38063
Member

What is Verizon going to do about this bad update? I keep reading where everybody is having problems with this update. And I keep seeing Verizon support making excuses and blaing everything except the real problem( the marshmallow update ).

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Re: What is Verizon going to do about this bad update?
LENNYEDGE
Sr. Member

When was the update.was it a security update.

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Re: What is Verizon going to do about this bad update?
Ice38063
Member

I'm sorry. I was referring to the android marshmallow update that's causing everyone's phones to go screwy.

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Re: What is Verizon going to do about this bad update?
deloused
Sr. Member

Verizon can still troubleshoot the equipment issues, offer advice on replacement options through the warranty, insurance or upgrade programs, and report issues to Samsung and Google for a fix since they're the makers of the software.

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Re: What is Verizon going to do about this bad update?
vzw_customer_support
Customer Support

Ice38063,


Updating software on the phone should be an easy task with enhancements that will help improve the experience with your device. I am concerned to hear that was not the case with your phone but we will look into this matter for you. What is exacty happening with your device since the update? We're here to help.


CandiceH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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