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What no "inconvenience credit" this time?
BROB84
Member

Wait... let the customer pay to exchange for a product none of us want.  No way am I going to fork out $200 to "upgrade" two phones, I don't care if it gets refunded or not.

And what about the payments already made on the Note 7? 

We paid off my wife's S6 just so she can get the Note 7.  She would rather just go back to the S6.  Now, if we want to return the note 7, I have to put everything back in the box and return just like I would for MY convenience?  Really?  You're worried about getting a box and a USB cable back?

This is starting to sound like a matter for an attorney, I would be surprised if there isn't a class action getting underway right now.

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Re: What no "inconvenience credit" this time?
kevinr_vzw
Verizon Employee
BROB84, I can understand your concern. This recall is something that we've never experienced before....Samsung Galaxy Note7 Recall Exchange FAQs | Verizon Wireless  Please keep me posted if you have any other questions or concerns.

KevinR_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: What no "inconvenience credit" this time?
kevinr_vzw
Verizon Employee
BROB84, I can understand your concern. This recall is something that we've never experienced before....Samsung Galaxy Note7 Recall Exchange FAQs | Verizon Wireless  Please keep me posted if you have any other questions or concerns.

KevinR_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: What no "inconvenience credit" this time?
tk3765
Novice

This from the Samsung site: Galaxy Note7 Safety Recall and Exchange Program

In addition, you may be eligible for additional incentives described below:

What if I want to exchange my Galaxy Note7 for another Samsung smartphone?

As a sign of our appreciation for your patience and loyalty, we are offering up to a $100 bill credit from select carrier or retail outlets if you exchange your Galaxy Note7 for another Samsung smartphone, less any incentive credits already received.

What if I already exchanged my Galaxy Note7 for another Samsung smartphone?

If you already exchanged your Galaxy Note7 device for another Samsung smartphone, you will receive up to a $75 bill credit from select carrier or retail outlets in addition to the $25 you previously received.

What if I want a refund for my Galaxy Note7?

If you choose to obtain a refund, you will receive up to a $25 bill credit from select carrier or retail outlets as a token of our appreciation and acknowledgement of your inconvenience, less any incentive credits already received.

What if I want to exchange my Galaxy Note7 for another brand of smartphone?

If you choose to exchange your Galaxy Note7 for another brand of smartphone, you will receive up to a $25 bill credit from select carrier or retail outlets as a token of our appreciation and acknowledgement of your inconvenience, less any incentive credits already received.

  

Affected Devices

The expanded recall applies to all Galaxy Note7 devices – including the original and replacement. Because your safety is important to us, if you are currently using a Galaxy Note7, please power down immediately and participate in our U.S. Note7 Refund and Exchange Program.

Refund

Contact the carrier or retail outlet where you purchased your Galaxy Note7. If you bought your Galaxy Note7 from Samsung.com visit samsung.com/us. If you have any questions, contact us at 1-844-365-6197 and we can help you.

Contacts

You can contact the carrier or retail outlet where you purchased your device. If you bought your Note7 from Samsung.com or have questions, you should contact us at 1-844-365-6197 and we can help you.

I purchased the S7 Edge (still have the Note) and only asked Verizon for the $25 credit; I had only purchased the second "safe" version of the Note.  Am going to go back and see about the other $75 after finding this on the Samsung Site.