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When I connect my computer to my mobile hot spot it says there isn't any internet
JOADAY85
Member

I am using a note 9.  I am trying to connect to the hotspot.  I can connect but my computer but it says I don't have the internet.  Help, please

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Re: When I connect my computer to my mobile hot spot it says there isn't any internet
vzw_customer_support
Customer Support

JOADAY85, I use my hotspot a lot so I understand the importance of being able to connect your computer. Let's work to get to the bottom of this. I want you to start by restarting your device. Are you having issues accessing the internet when you connect other devices to your hotspot? Have you noticed a difference since restarting your device? If so please explain? 

 

JustinB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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