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When is Knox coming to the Note 3?
petewill1
Member

Hello,

I tried to get contact support but was unable to chat with anyone.  I'm hoping someone from Verizon will answer this post as I'm sure I'm not the only one with this question.  I am wondering when Knox is coming to the Note 3?  I am trying to do some testing with my company and I am unable to without Knox.  I know it is already available on other carriers so if someone could please tell me a date that would be great.

Thanks,

Pete

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Re: When is Knox coming to the Note 3?
AZSALUKI
Sr. Leader
Sr. Leader

this article claims that it's available for the verizon note iii, but i couldn't figure out how to find or install it.http://www.infoworld.com/d/mobile-technology/the-truth-about-samsung-knox-android-security-229994

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Re: When is Knox coming to the Note 3?
petewill1
Member

Yes, it's supposed to be available but from what I read Verizon had disabled it. 

Anyone from Verizon care to comment?  It would be great to get some answers on this.

Thanks.

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Re: When is Knox coming to the Note 3?
petewill1
Member

Does anyone know how to contact Verizon support in writing?  I tried to chat but was unable to with both Chrome and IE 11.  I then tried to call them about this yesterday and had a terrible experience with phone support. I was disconnected/rerouted twice so I had to start the conversation all over again.  When I was finally able to speak with someone they said Knox isn't an application.  When I insisted it was and mentioned this site: http://www.samsung.com/us/support/howtoguide/N0000006/13451/160961 they called Samsung.  The Samsung rep said I should do an update and then I would have it.  I did the update and still don't have it.  I called back Samsung and they said this is something that Verizon is restricting from the phone. 

So, Verizon, do you know when this will be added to the Note 3? 

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Re: When is Knox coming to the Note 3?
Ann154
MVP MVP
MVP

petewill1 wrote:

Does anyone know how to contact Verizon support in writing?  I tried to chat but was unable to with both Chrome and IE 11.  I then tried to call them about this yesterday and had a terrible experience with phone support. I was disconnected/rerouted twice so I had to start the conversation all over again.  When I was finally able to speak with someone they said Knox isn't an application.  When I insisted it was and mentioned this site: http://www.samsung.com/us/support/howtoguide/N0000006/13451/160961 they called Samsung.  The Samsung rep said I should do an update and then I would have it.  I did the update and still don't have it.  I called back Samsung and they said this is something that Verizon is restricting from the phone. 

So, Verizon, do you know when this will be added to the Note 3? 

The correspondance address is available in the Contact Us link above.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: When is Knox coming to the Note 3?
JRAHNBO2
Novice

So if its not "ready" or whatever do I need all those Knox processes running?

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Re: When is Knox coming to the Note 3?
vzw_customer_support
Customer Support

@JRAHNBO2,

I apologize for the delay in our response. I definitely want you to be able to take full advantage of your phone. I understand you having questions regarding Knox on your Note 3. Below I have provided links with additional information.

Visit http://bit.ly/Jjvehg http://bit.ly/18Ij7Rr and http://bit.ly/1hT9mIn for all the information we have available regarding Knox.

JohnB_VZW

Follow us on Twitter @VZWSupport

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Re: When is Knox coming to the Note 3?
JRAHNBO2
Novice

Yep, that's a ton of useful information JohnB!  However and to the OP's question after reading those documents I'm still not sure if Knox is enabled with the Note 3 on Verizon and if not then are the various Knox processes such as KLMS Agent and KNOX Notification Manger being utilized? It seems like there were many more KNOX related processes before the last OTA. Personally it doesn't matter to me if we have it or not I just want to make sure my Note 3 is optimized as well as can be.

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Re: When is Knox coming to the Note 3?
vzw_customer_support
Customer Support

Sorry about the confusion, JRAHNBO2. According to the information available from Samsung at https://www.samsungknox.com/en/knox-supported-devices, KNOX is supported on the Note 3. You can visit https://www.samsungknox.com/en/knox-consumer for the steps you'll need to install Samsung's application. If you need further assistance with KNOX, please reach out to Samsung directly at https://www.samsungknox.com/en/contact.



Thank you
JenniferH_VZW

Please follow us on Twitter @vzwsupport

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Re: When is Knox coming to the Note 3?
petewill1
Member

Jennifer,

Thank you for replying.  Unfortunately, this does not work.  According to the install steps at https://www.samsungknox.com/en/knox-consumer I am supposed "Tap on the KNOX Icon available in the apps screen of your device." Unfortunately there is no KNOX app.  I have contacted Samsung support and they said this is something Verizon must have disabled or forgot to include.  Is there a way to escalate this thread to a KNOX specialist in Verizon?  Something was disabled by Verizon but it seems that no one knows how or why.

I am seriously considering returning this phone because this feature is missing.

Thanks again for the response.

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