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While on voice calls People can hear me, but their conversations randomly cut in and out.
rtritz
Enthusiast - Level 3
‎02-28-2018 05:15 AM

My note 8 has had the problem of cutting in and out while on calls since I received it, but I thought it was a zone that I traveled thru.  This has been getting increasingly worse for the several months I have owned it.   Conversations are fragmented. I randomly cannot hear the far end, or they keep cutting in and out.  They say they can hear me without interruption, but my ability to hear them is sketchy and random.   MOST Frustrating

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Re: While on voice calls People can hear me, but their conversations randomly cut in and out.
jrh4054
Specialist - Level 3
‎02-28-2018 05:18 AM

There may be a problem with the antenna in the phone.

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Re: While on voice calls People can hear me, but their conversations randomly cut in and out.
rtritz
Enthusiast - Level 3
‎02-28-2018 05:26 AM

GGGrrr.... I have been all over the blogs on this.  I cleared cache memory, shut down aps and changed reception, removing global service and it made absolutely no difference.   I guess I may need to call Verizon and get it replaced.   That is, if I can hear them!

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Re: While on voice calls People can hear me, but their conversations randomly cut in and out.
jrh4054
Specialist - Level 3
‎02-28-2018 07:53 AM

Have you called VZW customer service or contacted them using the Tech Coach app?  I wouldn't wait for information here.

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Re: While on voice calls People can hear me, but their conversations randomly cut in and out.
vzw_customer_support
Customer Service Rep
‎03-02-2018 05:31 AM

rtritz,

 

 

Help is here! Being able to hear a full conversation clearly is crucial. I'm sorry that this has been a problem for you. Allow me to figure out what is going on, so we can get this fixed. Do you know if there is any possible physical or liquid damage to your device? Just to confirm, this happens in every location you are in? If this does not happen everywhere you are at, what Zip Code are you in when this occurs? For troubleshooting purposes, please temporarily disable HD Voice using these steps: http://vz.to/2CSriji Please try a few calls with this disabled & let me know the results.

 

 

AliciaS_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: While on voice calls People can hear me, but their conversations randomly cut in and out.
rtritz
Enthusiast - Level 3
‎03-02-2018 05:42 AM

Thanks for your input... I will turn off the HD function and report back.

I travel extensively so this is not related to a single zip code. I had

the Galaxy 5 previously and had not witnessed these issues with that unit,

even with the HD functionality but let me try with this unit and report

back later today.

THANKS AGAIN.

On Fri, Mar 2, 2018 at 7:31 AM, vzw_customer_support <

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Re: While on voice calls People can hear me, but their conversations randomly cut in and out.
rtritz
Enthusiast - Level 3
‎03-02-2018 04:34 PM

THANKS ALL.... I have turned off the HD function and although I have one more call this evening, thru areas that have recently been a challenge, thus far today the problem has substantially subsided.   I will have more input after my calls tonight. 

My concern is that what good does the HD quality do if we cannot use it?   I do like the crisp voice sound, and that was part of the reason I bought the Note 8.   It would be a shame if its not useable.

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Re: While on voice calls People can hear me, but their conversations randomly cut in and out.
vzw_customer_support
Customer Service Rep
‎03-04-2018 04:43 PM

I’m relieved to see you’ve noticed a significant improvement in your calls by turning off HD Voice, rtritz. But I’d like to make sure we’ve uncovered all the possible options for you to get the most out of your new device. I’d like to ask you to enable HD Voice again and then restart your phone. If you continue to encounter the issue with call audio, I’d like you to take a look a the signal strength when it happens and let me know if you notice 1x, 3G, or 4G LTE as well as how many bars of signal you see when it happens. Also, do you use any kind of hands-free device while you experience the audio issue? Are you using a case to protect your new phone?

 

 

 

Thank you

JenniferH_VZW

Please follow us on Twitter @vzwsupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: While on voice calls People can hear me, but their conversations randomly cut in and out.
rtritz
Enthusiast - Level 3
‎03-05-2018 04:53 PM

tried to respond via the community site but the links are bad.  I must say

that using that community is rather difficult to get in and out of... I

gave up.

To close the loop on this topic, I thank you for your input.  the HD option

seems to be the greatest issue.  I found that when turned on, I am having

trouble in multiple areas between downtown Chicago and Southern Wisconsin.

Areas are showing 4GLte with anywhere between 3-5 bars.  I has happened

consistently while traveling and while standing still with the phone on a

desk, using a headset.

I got another phone since mine is only 3 months old, and it has the same

issues.  Most depressing and actually unacceptable.

Thanks for your help though.

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Re: While on voice calls People can hear me, but their conversations randomly cut in and out.
WILJES77
Enthusiast - Level 2
‎04-03-2018 06:47 PM

I'm having the same issue with my phone.  Disabling HD Voice resolves the issue.  However, you used to be able to disable HD Voice and still use data during voice calls.  It appears Verizon has disabled this functionality.  They have been having VoLTE issues ever since it launched.  Looks like they are forcing people to use VoLTE if they want in-call data. 

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