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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Who is going to guarantee
kathy65793
Sr. Member

I don't know after all this  if I trust that the one I exchange it for has not been a loaner phone that was used the first time around you can bet this would be a golden opportunity for them to get rid of all those loaners.

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Re: Who is going to guarantee
josepht_vzw
Verizon Employee
kathy65793,

Your happiness matters to us. I can assure you that if you upgrade your device after returning in your Note 7, it will be a brand new device. It is a standard upgrade. I hope this helps.

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Re: Who is going to guarantee
Acrillix
Sr. Member

The new Note 7's are identified by a black square found on the back as well as a green battery indicator.

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Re: Who is going to guarantee
kathy65793
Sr. Member

I'm sorry  what I meant was if I trade my note7 in for the s7 or s7 edge I just don't know if I trust after reading all this on here that it would be a new one not one that was used as a loaner during this mess with the note7. Besides after all this we are thinking just turn them in and be done with this and having a cell phone for now.We have been with Verizon since they bought Alltel and to be honest the customer service has really gone downhill.I don't really want to fight or argue with them over this anymore we never got the credit ( $25 ) for the first note7 and I know to get back the money for 2 cases will be another battle that I'm just not ready for, I sincerely wish all you note 7 owners good luck with whatever you decide to do in  this matter.

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Re: Who is going to guarantee
josepht_vzw
Verizon Employee
kathy65793,

Your happiness matters to us. I can assure you that if you upgrade your device after returning in your Note 7, it will be a brand new device. It is a standard upgrade. I hope this helps.

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Re: Who is going to guarantee
diredup
Member

First off, it's not an upgrade, it's a downgrade, you have nothing to offer that comes close to the Note 7, please call it like it is.

Re: Who is going to guarantee
kathy65793
Sr. Member

A standard upgrade.....well like I said I am Done!

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Re: Who is going to guarantee
Weth
Sr. Leader

It will be a brand new device in original manufacturer sealed box.

You do realize this is all on Samsung? Verizon is just in the middle.

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Re: Who is going to guarantee
MAXSMOM382
Member

Spoken like a Verizon rep. The recall is on Samsung but the poor customer service is all Verizon. Customers that were in annual contacts are now being forced into 2 yr contracts on a downgrade and frankly old device. We are only 4 1/2 mos from the S8 hitting the market. Charging people $100 in fees to exchange phone. After 18yrs I will be leaving as well.

Re: Who is going to guarantee
Weth
Sr. Leader

And you would be wrong. I have no connection to Verizon or any other cellular provider other than owning a Verizon phone and being a customer. I am not in the telecom industry at all. I just call it like I see it. Verizon certainly could make it easier, but the fees you are going to get charged are being refunded on the fees you paid on the Note 7. Is it the most logical and customer friendly way to handle this mess - absolutely no. Your anger remains misplaced. Samsung screwed up and screwed over its customers big time. Samsung should have a get a phone now and exchange it for a new S8 or whatever the next Phablet with internal stylus will be called (I would not be surprised if they abandon the Note name to put this completely behind them).

Re: Who is going to guarantee
FAIGUY9
Member

Those "fees" are sales tax - which you will have to pay with ANY carrier therefore leaving Verizon over sales tax really isn't going to solve your problem. The so called upgrade fee of $20(which I wasn't too thrilled with paying either) will be refunded along with the original sales tax that you paid on the Note 7 once they receive your phone(Note 7). Maybe because I'm super courteous and not argumentative every CSR that I've dealt with, either on the phone and at my local corporate store, have been very helpful and positive through this whole fiasco. And before you accuse me of being a Verizon rep, I'm NOT. I work as an admin for an aircraft company so i have absolutely nothing to do with cell phone carriers or cell phone manufacturers.