We definitely want to make sure you know all options available to you regarding your Note 7 purchase, blueways. We would recommend contacting BestBuy for their return process regarding accessories purchase for the Note 7. We will credit any accessories that were purchased on your Verizon account through a Verizon corporate channel, https://www.verizonwireless.com/support/samsung-galaxy-note7-recall-faqs/.
DanielleR_VZW
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Amazon is letting me return a Note 7 case I bought. And I read on Best Buy's website that they will refund for accessories. It would probably help if you have a receipt or if you have a rewards number that you use I think they can look up the transaction- at least that has worked for me in the past.
Have no fear help is here! I have sent you a direct message to your community inbox. I look forward to working with you on providing a resolution. Please respond there so we can continue providing more personalized support.
AmberK_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
MarcusS_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I certainly understand the frustration the whole Note7 experience has been. This has been unprecedented and unpredictable. I would check with Amazon about returning your accessories. I can't imagine why they would not take them back as the Note7 is no longer in production.
JosephE_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
UPDATE: Best Buy has updated their return policy regarding Note 7 accessories to include the GearVR(black).
Q: Can I return my accessories for my Note7?
A: Currently Best Buy will accept all returns for Note7 accessories even if it is beyond the standard 14-day return period.
We want to make sure your questions about the Note 7 accessories are answered. We appreciate your patience during this incident and want to help in the best way possible. We're sending Direct Messages because we have to review each situation case by case. Have you already received a $25.00 credit for the recall? You would have to reach out to the manufacturer of the case. They are subject to their own return policies.
Start a new topic or ask questions in the open forum.
