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Who pays for non verizon accesories when I return my Note7?
aztech
Member

I purchased extra charge cables which will not work on any other phone and a case all 3rd party.  Who will give me a refund for that.  Samsung says on their website that who ever we purchased the Note7 from would give us a $25 credit. Is this true? If not am I just out of luck for anything I purchased for this phone?

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Re: Who pays for non verizon accesories when I return my Note7?
danieller_vzw
Verizon Employee

We definitely want to make sure you know all options available to you regarding your Note 7 purchase, blueways. We would recommend contacting BestBuy for their return process regarding accessories purchase for the Note 7. We will credit any accessories that were purchased on your Verizon account through a Verizon corporate channel, https://www.verizonwireless.com/support/samsung-galaxy-note7-recall-faqs/.

DanielleR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Who pays for non verizon accesories when I return my Note7?
blueways
Member

I have the same question. I purchased my phone as a Device Payment option, linked into a 2 yr. Contract. I also purchased Accessories...a $30.00 screen protector from bestbuy/verizon and a phone case $20.00 from a mall.

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Re: Who pays for non verizon accesories when I return my Note7?
YaleK_VZW
Verizon Employee

We greatly value your loyalty and want to ensure you get the best resolution in this situation. I have sent you a Direct Message to offer your more personalized support. I will look forward to getting this resolved once and for all.

Thank you,

YaleK_VZW

Follow us on Twitter @VZWsupport

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Re: Who pays for non verizon accesories when I return my Note7?
rgang50
Novice

Dear YaleK_VZW - May I get a direct message as well. I have a clear rear case protector and a fresh unopened box of screen protector that will be of little use to me once I return the Note 7. Thanks.

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Re: Who pays for non verizon accesories when I return my Note7?
blueways
Member

A DM where...i can't find it

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Re: Who pays for non verizon accesories when I return my Note7?
bootlegcuh
Member

I have 4 Note 7's; myself, sister, and parents. That means 4 cases and 4 screen protectors to waste. Can you ensure that I get the best resolution for my situation too?

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Re: Who pays for non verizon accesories when I return my Note7?
tikibar1
Sr. Leader
Sr. Leader

blueways wrote:

A DM where...i can't find it

Direct Messages can be found in your forum Inbox.

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Re: Who pays for non verizon accesories when I return my Note7?
blueways
Member

I have looked for your message and I still don't see it

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Re: Who pays for non verizon accesories when I return my Note7?
Predator7
Novice

Your best bet is Ebay!!!!!!!!!!!!!!! Verizon most likely only refund[Not Sure] you for the Accessories if you have purchase from Verizon meant paid triple premium price!!!!!!!!!!

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Re: Who pays for non verizon accesories when I return my Note7?
TVON915
Member

I also have a case, screen protector and wireless charger from a third party.  I also did not receive the promised $25 store credit when I exchanged for the replacement Note 7. 

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