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Why Am I Having Problems Trying To Return My Galaxy Note 7?
Catcgb
Member

I have been to the Laurel ms store and tried to exchange my replacement note 7 and they have told me they will not replace it. I came home and called customer service.I spoke to Luis and he was very nice and very helpful but was unable to process the transaction online due to us receiving the replacements in the store. He also spoke to the Laurel Ms store and was told that they would not do the replacement. The manager Corey had given me his number and told me if I found out any information to text him ..... I have text him yesterday and today with no response. Please tell me what my options to return the 3 notes 7s that we have. I have a child that is carrying one. I would love to handle this online / or on the phone through customer service if possible being that the Laurel Ms store is unwilling to help and pretty much stated that it did not matter anyway because they do not have the phones we want in stock anyway. I have attempted to call the Laurel office today again and can get no response. Please let me know what I  need to do to resolve this.  Thank You

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Re: Store will not let me return my note 7 phone what to do?
Catcgb
Member

I just wanted to say that I drove 45 minutes to the to the Hattiesburg Ms store today and it was well worth the drive. From the minute I walked in the door they were helpful. Dessrae, Dustin and Lindsey were very kind and very helpful. Dessrae especially went out of her way to make sure everything was taken care of. I just would like people to know some Verizon stores provide excellent customer service. My family and I will now be driving to Hattesburg to do any business with Verizon and it will be well worth it for the customer service. It is amazing how just a friendly smile and a great attitude can make all the difference in the world. .

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Re: Store will not let me return my note 7 phone what to do?
Predator7
Novice

Stop posting duplicate Post!!!!!!!!!I have already answered to your question in your other post, go to Corporate Store to get your replacement..........

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Re: Store will not let me return my note 7 phone what to do?
Catcgb
Member

Im sorry, I didnt want to hijack someones else post about the battery so I started my own. Also as stated on the other page I was at a corporate store. They are the ones who refused to exchange it.

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Re: Store will not let me return my note 7 phone what to do?
Catcgb
Member

Store manager just texed and states that he will replace them. question is answered thank you

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Re: Store will not let me return my note 7 phone what to do?
Catcgb
Member

Manager states that he will not be able to order the phones for us that customer service will have to do this. I Spoke to customer service yesterday and they stated that the store would have to do this. So I am back to square one... not being able to order the phones we want to exchange for.

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Re: Store will not let me return my note 7 phone what to do?
mama23dogs
Sr. Leader

Word is we will have to wait for Samsung to pony up.  Other carriers have pulled the phone also.

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Re: Store will not let me return my note 7 phone what to do?
kevinr_vzw
Verizon Employee

Catcgb, I'm very concerned about you not being able to replace your Note7 devices. I want to make sure that we do everything that we can to get this taken care of ASAP. Our customers safety is our top priority  I've request to follow you on here and also sent you a Direct Message. Can you please respond back to that Direct Message for me? Looking forward to working with you.

KevinR_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Store will not let me return my note 7 phone what to do?
Catcgb
Member

Thank You for replying Kevin, I emailed you back.

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Re: Store will not let me return my note 7 phone what to do?
mama23dogs
Sr. Leader

That's all well and good, but what about all the others ??

I think a general announcement is what customers need

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Re: Store will not let me return my note 7 phone what to do?
Catcgb
Member

mama23dogs

Here is Verizon's statement :

In response to your second question, you're able to return your Note 7 to any Verizon Wireless corporate store at this time, whether it is the original or the replacement if you need to return of exchange it, even for a new device. You can find your nearest Verizon Wireless retail location here: Verizon Stores Near Me | Verizon Wireless .

I found it on this thread

Note7 Battery

Hope that helps you