Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
Showing results for 
Search instead for 
Did you mean: 
Why Can't Return My Galaxy Note 7 At The Store?

Why does the Verizon site (see bottom regarding Note 7 Recall) state that I can return to a store and get a full refund?  I tried and was denied.

The information listed on the link at the bottom of the page - Samsung Galaxy Note7 | Verizon Wireless  - states that you can return the Note 7 and all accessories purchased from Verizon to the Verizon corporate store.  I tried that with my mom - both of us got the Note 7 - and we got nowhere on Saturday.  We instead had to pay the 2 year contract price for the new phones we bought and have no information about when a box might be sent.  The poor people in the corporate store are being given no guidance.  It's pathetic.  Verizon, you are handling this very poorly.

Labels (1)
Re: Why Can't Return My Galaxy Note 7 At The Store?

This is great! Verison has refused my return of the note 7 also. Know why? Because I scheduled a payment. I have to wait until the payment posts before I can return a dangerous device!

Unbelevable. Meanwhile I am getting emails, txts etc to return my device ASAP!