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Why am I getting a message to call and activate my phone. I've had it for over a month.
bhjulian8
Member

It's a Note 5

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Re: Why am I getting a message to call and activate my phone. I've had it for over a month.
bearone21
Leader

it's not activated, something happened during the activation.

turn it off/back on & see if you start the activation process.

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Re: Why am I getting a message to call and activate my phone. I've had it for over a month.
vzw_customer_support
Customer Support

bhjulian8, this is most concerning to hear as you should not receive calls about activating your phone since it has been activated for a month. I’d like to help solve this mystery so that you are not bothered by it again. During the call, are there any instructions provided for you to do?


NatashaA_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why am I getting a message to call and activate my phone.  I've had it for over a month.
bhjulian8
Member

I'm not getting calls, just periodic messages on the screen that say to call a Verizon Number from another phone.  Also the messages do not go away when swiped, but do upon reset.  They come back though.

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Re: Why am I getting a message to call and activate my phone.  I've had it for over a month.
vzw_customer_support
Customer Support

This is definitely odd to keep getting that message bhjulian8. We want to work to make sure we get this working. Are all you other services working with your phone? For example, are calls, texts, and data going through successfully? Have you recently suspended your line?


NicoleB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why am I getting a message to call and activate my phone. I've had it for over a month.
LENNYEDGE
Sr. Member

ASK tech support to help you do recovery mode to restore phone,NOT........the opyion in the settings that say reset.99 times of 100 gets it back to new.

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