Why are contacts failing to update to the Cloud?

[wildfire08]

Contacts fail to update to the Cloud? Also Note 4 fails to update to Lollipop

[vzw_customer_support]

Hello wildfire08,

I'm sorry to hear that you're experiencing issues with updating! We'll work here to ensure this is resolved. We just need a little more information. What happens when you try to do these actions? Are you getting an error message? How long has the Cloud syncing been failing?

MichelleH_VZW
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