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Why can't I get wi-fi after the update?
jpheim589
Member

Good morning,  upon completing the OTA update to Android Marshmallow a last evening,  my WiFi connection is not stable. It connects to the network,  but anytime I go to a Web page I get dns probe and connection errors. Anytime I switch back to 4G the issues go away until back on WiFi. I have tried turning off and back on and forgetting/reconnecting to the network but the problem persists

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Re: Note 5 Marshmallow Issue!
jpheim589
Member

After resetting network settings, I continued to have the issues only while bluetooth was on. 2 weeks ago I received an update that fixed all of these errors.

Thank you!

View solution in original post

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Re: Note 5 Marshmallow Issue!
vzw_customer_support
Customer Support

Good morning, thanks so much for reaching out Jpheim589! Let’s take a closer look into this issue. What type of device (make/model) are you using? Have you attempted to power off the router and back on? Have you noticed the issue with a single WiFi connection or all WiFi connections? Looking forward to hearing back, thanks in advance.


ChrisM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Note 5 Marshmallow Issue!
jpheim589
Member

I am using a Galaxy Note 5. I am using a Verizon fios router and have tried

turning it off and back on again. Other devices are not having this issue.

I do not have other WiFi networks to test on at this time. WiFi worked fine

prior to updating to Android Marshmallow last night.

On Mar 5, 2016 9:50 AM, "Verizon Wireless Customer Support" <

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Re: Note 5 Marshmallow Issue!
Dano1321
Member

I have the same issue caused by the same problem the damn update!

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Re: Note 5 Marshmallow Issue!
jpheim589
Member

I found a fix. Go to settings > backup and reset > reset network settings

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Re: Note 5 Marshmallow Issue!
Dano1321
Member

Did that already did not fix mine. I even tried safe mode still no help

Re: Note 5 Marshmallow Issue!
Dano1321
Member

Did not help

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Re: Note 5 Marshmallow Issue!
ms_phd
Member

Same here.  Wifi is dead.

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Re: Note 5 Marshmallow Issue!
ms_phd
Member

I found a solution.

1) Identify applications that are running in the background, write these down on paper.

2) Restart the phone in safe mode

3) Delete the least used / needed application on the list

4) Restart phone and test wifi

5) If that didn't fix it, note the program so you can reinstall at a later date.

6) Repeat steps 2 - 6

I did this and had to delete 2 apps that I didn't need before I resolved the problem

- Dunkin Donuts

- CVS

My wifi is now working perfectly.

Re: Note 5 Marshmallow Issue!
bobkungfu
Member

I am having the same Issue. I can't connect to any wifi except for my Netgear routers 5G band. This is happening at local coffee shops, my home, and my work. so the only place I can connect to Wifi is at my house using 5G. This has to be the software issue because I have never had issues connecting to wifi anywhere.

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