Good morning, upon completing the OTA update to Android Marshmallow a last evening, my WiFi connection is not stable. It connects to the network, but anytime I go to a Web page I get dns probe and connection errors. Anytime I switch back to 4G the issues go away until back on WiFi. I have tried turning off and back on and forgetting/reconnecting to the network but the problem persists
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After resetting network settings, I continued to have the issues only while bluetooth was on. 2 weeks ago I received an update that fixed all of these errors.
Good morning, thanks so much for reaching out Jpheim589! Let’s take a closer look into this issue. What type of device (make/model) are you using? Have you attempted to power off the router and back on? Have you noticed the issue with a single WiFi connection or all WiFi connections? Looking forward to hearing back, thanks in advance.
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I am using a Galaxy Note 5. I am using a Verizon fios router and have tried
turning it off and back on again. Other devices are not having this issue.
I do not have other WiFi networks to test on at this time. WiFi worked fine
prior to updating to Android Marshmallow last night.
On Mar 5, 2016 9:50 AM, "Verizon Wireless Customer Support" <
I found a solution.
1) Identify applications that are running in the background, write these down on paper.
2) Restart the phone in safe mode
3) Delete the least used / needed application on the list
4) Restart phone and test wifi
5) If that didn't fix it, note the program so you can reinstall at a later date.
6) Repeat steps 2 - 6
I did this and had to delete 2 apps that I didn't need before I resolved the problem
- Dunkin Donuts
My wifi is now working perfectly.
I am having the same Issue. I can't connect to any wifi except for my Netgear routers 5G band. This is happening at local coffee shops, my home, and my work. so the only place I can connect to Wifi is at my house using 5G. This has to be the software issue because I have never had issues connecting to wifi anywhere.