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Why can't I record a video?
lmblair4464
Member

I've just gotten my Note 3 a week or so ago and have tried to record a video today and it won't record; it freezes and gives a record fail message.

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Re: I try to record a video and get a record fail message
vzw_customer_support
Customer Support

lmblair4464,

We want you to have fully functionality to be able to record videos on your phone! Have you tried to force close the camera application and clear data/cache? If not, try this http://vz.to/1pBmqad Let us know if this helps.

LindseyT_VZW

Follow us on Twitter @VZWSupport

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Re: I try to record a video and get a record fail message
vzw_customer_support
Customer Support

lmblair4464,

We want you to have fully functionality to be able to record videos on your phone! Have you tried to force close the camera application and clear data/cache? If not, try this http://vz.to/1pBmqad Let us know if this helps.

LindseyT_VZW

Follow us on Twitter @VZWSupport

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