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Why did they take away custom text notifications sounds?
Omard80
Member

All my custom SMS message notifications are gone. I hate that I can only use one notification sound for all text messages. Please add this feature back.

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Re: Why did they take away custom text notifications sounds?
vzw_customer_support
Customer Support

Omard80, we can understand the advantages of having custom text notification sounds.  Unfortunately since the phones are made by Samsung, we are unable to control the device feature options and software changes that occur.  We will submit your customer feedback to Samsung but are unable to change the text notification options.  Hopefully it will be something that Samsung brings back with the new software updates.  Thank you for all your patience. 

SeanC_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why did they take away custom text notifications sounds?
bear142023
Member

I totally agree. I hate the new update.  I want this feature back asap !!!!!

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Re: Why did they take away custom text notifications sounds?
pool_shark
Sr. Member

Is this a joke?

Verizon controls features on Samsung devices regularly. When the note 5 came out Verizon removed write on pdf and find my device.

On the note 8 Verizon removed auto restart.

As to the separate tones, a different text app will allow individual notifications.

Also, I do not believe Samsung is responsible for this. People on Sony forums are complaining of the same thing.

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