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Why do I get a message saying 'SIM card not detected?'
Cardiff_Reefer

I occasionally get a message saying that my SIM card is not detected, and I must restart. However, my Samsung Galaxy Note 4 has no SIM card - it is a 4G phone using CDMA, and yes, it does not have nor need a SIM card. This is very annoying because each time the message appears I have to restart my phone. I am running Lollipop with software update N910VVRU2BOG5.

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Re: I get message sim card not detected but I don't have a sim card. I run CDMA
vzw_customer_support
Customer Support

Hello Cardiff_Reefer

I'm sorry to hear your having this error. I had the same issue. Here's a great link on how to remove and reinsert the Sim card. Please give this a try and retest: http://www.verizonwireless.com/support/knowledge-base-123912/


JoeL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I get message sim card not detected but I don't have a sim card. I run CDMA
Tidbits
Sr. Leader

It does have a sim card.

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Re: I get message sim card not detected but I don't have a sim card. I run CDMA
Cardiff_Reefer

If it has a SIM card, why do I get this message when Verizon in my area

runs CDMA. Regardless, how do I fix this annoying message/problem? Thanks

for any help

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Re: I get message sim card not detected but I don't have a sim card. I run CDMA
vzw_customer_support
Customer Support

Hello Cardiff_Reefer

I'm sorry to hear your having this error. I had the same issue. Here's a great link on how to remove and reinsert the Sim card. Please give this a try and retest: http://www.verizonwireless.com/support/knowledge-base-123912/


JoeL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I get message sim card not detected but I don't have a sim card. I run CDMA
Tidbits
Sr. Leader

All LTE devices have sim cards. Doesn't matter what location you are in supports. For example *228 doesn't work on your phone, because the sim card auto downloads the PRL when needed.

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Re: I get message sim card not detected but I don't have a sim card. I run CDMA
Cardiff_Reefer

Thanks, didn't know that. I've removed/reinserted the SIM card and will let

all know if that fixes the problem. As the error message occurs on an

irregular basis, I may not know if it worked for several days. Thanks to

all.

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Re: I get message sim card not detected but I don't have a sim card. I run CDMA
Cardiff_Reefer

Thanks. I've removed/reinserted the SIM card and will let you know if that

fixes the problem. As the error message occurs on an irregular basis, I may

not know if it worked for several days. Thanks for all your help.

On Tue, Nov 24, 2015 at 2:48 PM, Verizon Wireless Customer Support <

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Re: I get message sim card not detected but I don't have a sim card. I run CDMA
Tidbits
Sr. Leader

Worse case you may need to get a new sim card or the sim slot itself may be going bad.  Start with the sim card change first as it is free and if that fails still then it may be the sim slot.