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Re: Very poor signal strength
vzw_customer_support
Customer Service Rep
‎11-06-2015 07:41 AM

Kenc719,

You are correct. This is unacceptable. I do not want anything to interfere with your business. That is too important. You mentioned a great option. Replacing the SIM Card is one avenue we could explore. I want to make sure that we leave no stone unturned. I want to check out a few things. We need to get the phone/signal working for you. I want to ask if you can meet me in a private message that I am sending now.
VeronicaM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Very poor signal strength
vzw_customer_support
Customer Service Rep
‎11-06-2015 07:42 AM

Kenc719, can you please Follow us and then I can send you a personal message.


VeronicaM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Very poor signal strength
Snn5
Legend
‎11-06-2015 07:47 AM

The 6P isn't available from any carrier yet.  It is an unlocked and able to be used phone on any carrier purchased through Google Play Store.

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Re: Very poor signal strength
kenc719
Enthusiast - Level 3
‎11-06-2015 08:05 AM

I am under @kciolek1

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Re: Very poor signal strength
Ann154
Community Leader
Community Leader
‎11-06-2015 08:17 AM

The VZW reps were asking you to send them a Follow request within the Verizon Wireless Community forum so they could send you a Direct Message (private) within the Verizon Wireless Community forum. They weren't referring to Twitter.

The Twitter reference is only for their signature line and personally I think is confusing for many people when they read the forum.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Very poor signal strength
kenc719
Enthusiast - Level 3
‎11-06-2015 08:56 AM

Thank you. I just sent a request. I saw the twitter handle and automatically thought direct message via twitter lol.

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Re: Very poor signal strength
kenc719
Enthusiast - Level 3
‎11-08-2015 08:19 PM

Any update on this? I need something done with this phone and issue. Let's try a new SIM card if not possible a different phone that doesn't experience the issue. This is unacceptable.

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Re: Very poor signal strength
Ann154
Community Leader
Community Leader
‎11-09-2015 06:34 PM

Did you send the follow request to the individual rep or the generic username of all the VZW reps?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Very poor signal strength
Snn5
Legend
‎11-09-2015 06:51 PM

You can try a SIM replacement for free at a Verizon corporate store.

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Re: Very poor signal strength
kenc719
Enthusiast - Level 3
‎11-10-2015 05:43 AM

Just to individual rep..

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