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Why does my Note 4 keep restarting?
prof67
Member

Starting again yesterday (this happened in January or February, too), my Note 4 constantly starts and restarts over and over. It shuts down suddenly in the middle of tasks. I've cleared the cache, have only 1 app running at a time, have a full battery, etc.


Last time, there seemed to have been a software update that caused this. Has there been an update recently? I can't even get the phone to stay on long enough for me to check.

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Re: Note 4 restarting
prof67
Member

We just did a factory reset and so far so good. The last time, I did

nothing, actually! I think lots of folks had the same problem at that time

because lots of users commented about it. Suddenly, it worked again. I

believe there had been a software update that went poorly. I'm hoping this

solves the issue!

Thank you

On Mar 14, 2016 8:52 PM, "Verizon Wireless Customer Support" <

View solution in original post

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Re: Note 4 restarting
vzw_customer_support
Customer Support

Let's find out what has this phone possessed! How long was this taking place previously? What did you originally do to resolve it?


NicholeK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Note 4 restarting
prof67
Member

We just did a factory reset and so far so good. The last time, I did

nothing, actually! I think lots of folks had the same problem at that time

because lots of users commented about it. Suddenly, it worked again. I

believe there had been a software update that went poorly. I'm hoping this

solves the issue!

Thank you

On Mar 14, 2016 8:52 PM, "Verizon Wireless Customer Support" <

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Re: Note 4 restarting
prof67
Member

Spoke too soon. It's happening again. Rapid fire! Any suggestions?

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Re: Note 4 restarting
vzw_customer_support
Customer Support

prof67,


Oh my, I though we had it resolved. No worries, we will get over this hurdle. Let's check the device's health. This will tell us if any applications are causing the issue. Please follow these steps http://vz.to/21w6DqG and please report back the results to us. 


KatrinaNN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Note 4 restarting
vzw_customer_support
Customer Support

We’ll get this working one way or another prof67. With the Factory Reset did you restore all the information and apps right away? Did you notice it happening after installing a certain app?


StevenM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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