Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Why does my Note 4 keep shutting down? Happens most when using camera.
LAYNEU91
Member

My Note 4 shuts down or freezes randomly, but often one or more times per day. Frequently happens when using camera, but not exclusively. Battery can be full or partially charged. Must remove battery in order to reboot. Sometimes phone just restarts in the middle of using an app.

Labels (1)
0 Likes
Re: Why does my Note 4 keep shutting down? Happens most when using camera.
vzw_customer_support
Customer Support

LAYNEU91,


Help is here! Making sure that you’re phone works like a well oiled machine is a must. When did this problem start to happen? Has there been any recent changes to your phone? (Such as new apps downloaded or a software update?) Are you using the original charger that came with the phone?


AliciaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes