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Why does my data go away when I make a call?
smmiri
Member

I have got a Galaxy Note 5 and whenever I call, my 4G will go away and I can not use both data and talk to someone on the phone!! When I start the call, instead of 4G sign on the top of my screen there would be a 1X and as soon as I disconnect the call, 4G will be back.

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Re: Why my data go away when I call?
vzw_customer_support
Customer Support

smmiri,


I want to make sure that you can take advantage of all the great features your phone has to offer. With the Note 5, you should be able to do both.  Let's ensure that your Advance Calling Feature is turned on.  Click on the link for steps on how to complete http://www.verizonwireless.com/support/knowledge-base-174075/
YareliM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why my data go away when I call?
vzw_customer_support
Customer Support

smmiri,


I want to make sure that you can take advantage of all the great features your phone has to offer. With the Note 5, you should be able to do both.  Let's ensure that your Advance Calling Feature is turned on.  Click on the link for steps on how to complete http://www.verizonwireless.com/support/knowledge-base-174075/
YareliM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: Why my data go away when I call?
smmiri
Member

Thanks, that took care of it.