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Why does my device say 'custom lock' when I turn it on?
Mzterri04
Member

When I turn the phone it says custom lock with an opned padlock. How can i fix this? It's obvious that Verizon does not know how to fix this problem.This is the third phone that Verizon has sent me. I've only had my phone for 2 mths and this is the third phone with this problem. Please help. Thank you!

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Re: Please Help!! Galaxy Note 3 custom opened padlock on turn on screen
SuzyQ
Sr. Leader
Sr. Leader

Go into your Settings, Lock Screen, and see what is set there.  you can change the lock screen to require a password, or swipe, or other things in order to unlock the phone, so set it to none so there is no lock screen.

See pg 153 of the owner's manual:

http://206.190.129.236/Samsung-Galaxy-Note-3-Manual-PDF-N9005_JellyBean_English.pdf

206.190.129.236 Samsung Galaxy Note 3 Manual PDF N9005_JellyBean_English.pdf.png

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Re: Please Help!! Galaxy Note 3 custom opened padlock on turn on screen
SuzyQ
Sr. Leader
Sr. Leader

Go into your Settings, Lock Screen, and see what is set there.  you can change the lock screen to require a password, or swipe, or other things in order to unlock the phone, so set it to none so there is no lock screen.

See pg 153 of the owner's manual:

http://206.190.129.236/Samsung-Galaxy-Note-3-Manual-PDF-N9005_JellyBean_English.pdf

206.190.129.236 Samsung Galaxy Note 3 Manual PDF N9005_JellyBean_English.pdf.png

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