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Why does my wifi connection keep dropping in and out?
funeralguy77
Newbie
‎08-26-2014 04:31 PM

I have Samsung Galaxy Note 2. The wifi is connected to the wireless router and is the only pc of equipment that is. Full bars. Yet the note keeps dropping the wifi saying it has authenticity errors? My previous cell had absolutely no issues. And its a new router.

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Re: Why does my wifi connection keep dropping in and out?
vzw_customer_support
Customer Service Rep
‎08-27-2014 02:34 PM

I regret to learn of the issues, funeralguy77! Lets figure it out together. Can you try to connect another device to the same WiFi connection. Does it connect? Have you tried to delete/forget the connection and trying again?

Please share additional details so that we can help!

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport

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