Why is my Google speak to text freezing?

[brigetterad]

I have to restart my phone to get it off my screen. This has been going on for a few weeks, so it seems. I have the Note 3.  Thanks!

[vzw_customer_support · Accepted solution]

@brigetterad

I want to ensure your device application features are working properly on your Samsung Galaxy Note 3 again.

I would like to suggest a few troubleshooting steps.  It appears this may have started since the last Google application update.  Let's first clear the data for the Google Text-To-Speech Engine or it might read as the Samsung Text-To-Speech Engine http://vz.to/1Ll15GL.  Once that's done, uninstall the application updates for the "Google App" application http://vz.to/1Lz5goP.  Please let me know how this works out for you.

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[brigetterad]

Thanks AnthonyTa..   I just now got your reply. I assumed it would come in my email.   Anywho!  It's been almost two weeks since I first contacted Verizon about this issue and it seems that it has corrected itself.   However, I will keep your notes for future reference should it begin to happen again.  Thanks so much for your reply!

~Brigette

[vzw_customer_support]

You'r so welcome, brigettrad. I'm glad this has corrected itself. Please do keep us posted.

Have a fantastic weekend!

VanessaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.