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Why is my Google speak to text freezing?
brigetterad
Novice

I have to restart my phone to get it off my screen. This has been going on for a few weeks, so it seems. I have the Note 3.  Thanks!

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Re: Why is my Google speak to text freezing?
vzw_customer_support
Customer Support

@brigetterad


I want to ensure your device application features are working properly on your Samsung Galaxy Note 3 again.


I would like to suggest a few troubleshooting steps.  It appears this may have started since the last Google application update.  Let's first clear the data for the Google Text-To-Speech Engine or it might read as the Samsung Text-To-Speech Engine http://vz.to/1Ll15GL.  Once that's done, uninstall the application updates for the "Google App" application http://vz.to/1Lz5goP.  Please let me know how this works out for you.


AnthonyTa_VZW
Follow us on Twitter @VZWSupport


If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why is my Google speak to text freezing?
vzw_customer_support
Customer Support

@brigetterad


I want to ensure your device application features are working properly on your Samsung Galaxy Note 3 again.


I would like to suggest a few troubleshooting steps.  It appears this may have started since the last Google application update.  Let's first clear the data for the Google Text-To-Speech Engine or it might read as the Samsung Text-To-Speech Engine http://vz.to/1Ll15GL.  Once that's done, uninstall the application updates for the "Google App" application http://vz.to/1Lz5goP.  Please let me know how this works out for you.


AnthonyTa_VZW
Follow us on Twitter @VZWSupport


If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why is my Google speak to text freezing?
brigetterad
Novice

Thanks AnthonyTa..   I just now got your reply. I assumed it would come in my email.   Anywho!  It's been almost two weeks since I first contacted Verizon about this issue and it seems that it has corrected itself.   However, I will keep your notes for future reference should it begin to happen again.  Thanks so much for your reply!

~Brigette

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Re: Why is my Google speak to text freezing?
vzw_customer_support
Customer Support

You'r so welcome, brigettrad. I'm glad this has corrected itself. Please do keep us posted.


Have a fantastic weekend!


VanessaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

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