Why is my Note Edge still using Android 4.4.4?
Jeffminator
Enthusiast - Level 2

I've had my Galaxy Note Edge since June now and it's STILL using software version N915VOYU1ANL1. Every time I try to do a manual update I get the message that my phone is up to date and no update is necessary. What's going on?

Re: Why is my Note Edge still using Android 4.4.4?
vzw_customer_support
Customer Service Rep

Making sure you have the latest and greatest software is an excellent way for your phone to be working properly.  If you aren't showing an update that would indicate that you are all set. We can certainly verify you are on the most recent software though. 
Can you confirm the version on your phone?
MatthewT_VZW
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Re: Why is my Note Edge still using Android 4.4.4?
Jeffminator
Enthusiast - Level 2

My Phone Reports

Android Version = 4.4.4

Baseband Version = N915VOYU1ANL1

Build Number = KTU84P.N915VOYU1ANL1

HW Version = N915V.04

Security software version = MDF v1.1 Release 5 & VPN v1.4 Release 2

Configuration Version = F14.SAM.SMN915V.0

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Re: Why is my Note Edge still using Android 4.4.4?
Jeffminator
Enthusiast - Level 2

It's been over 2 months since I posted this question. I haven't gotten any help from Verizon  support and my Note Edge is STILL on 4.4.4

Why is my phone not getting the updates it should?

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