Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Why is my Note Edge still using Android 4.4.4?
Jeffminator
Member

I've had my Galaxy Note Edge since June now and it's STILL using software version N915VOYU1ANL1. Every time I try to do a manual update I get the message that my phone is up to date and no update is necessary. What's going on?

Labels (1)
Re: Why is my Note Edge still using Android 4.4.4?
vzw_customer_support
Customer Support

Making sure you have the latest and greatest software is an excellent way for your phone to be working properly.  If you aren't showing an update that would indicate that you are all set. We can certainly verify you are on the most recent software though. 
Can you confirm the version on your phone?
MatthewT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Why is my Note Edge still using Android 4.4.4?
Jeffminator
Member

My Phone Reports

Android Version = 4.4.4

Baseband Version = N915VOYU1ANL1

Build Number = KTU84P.N915VOYU1ANL1

HW Version = N915V.04

Security software version = MDF v1.1 Release 5 & VPN v1.4 Release 2

Configuration Version = F14.SAM.SMN915V.0

0 Likes
Re: Why is my Note Edge still using Android 4.4.4?
Jeffminator
Member

It's been over 2 months since I posted this question. I haven't gotten any help from Verizon  support and my Note Edge is STILL on 4.4.4

Why is my phone not getting the updates it should?

0 Likes