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Why is my device freezing after the update?
leeharpole
Member

I have a Note 5 and since the update last week my phone keeps freezing up and then restarting. Usually when I am trying to make a phone call but it has happened at other times as well. I have only had my phone 4 months and loved it until now......HELP!!!!

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Re: Note 5 freezes up after Update
bearone21
Leader

uninstall recent apps 1 at a time to see which app is the problem.

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Re: Note 5 freezes up after Update
bearone21
Leader

uninstall recent apps 1 at a time to see which app is the problem.

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Re: Note 5 freezes up after Update
vzw_customer_support
Customer Support

Lee, since I have a note 5 also, let's see if we can help mend this relationship. Have you downloaded any new applications since the update? Is the Touch Screen responsive? Is there any physical damage?


RalphT_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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