Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Why isn't my voice mail working?
khenders
Member

Recently when I've tried to use my voice mail icon I get the following error message:

Unable to verify subscription status. Please try again later ... OK

I have a Samsung G-4

Thanks,

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: When I tap the Voice mail Icon I get the following error message: Unable to verify subscription status. Please try again later ... OK
khenders
Member

I turned on Mobile Data and my Voice Mail icon worked right away. One click and all is well. 

Thank you so much!

View solution in original post

0 Likes
Re: When I tap the Voice mail Icon I get the following error message: Unable to verify subscription status. Please try again later ... OK
acsanna
Member

Same problem with my voicemail

0 Likes
Re: When I tap the Voice mail Icon I get the following error message: Unable to verify subscription status. Please try again later ... OK
Ann154
Expert
Expert

Do you have the Basic non-visual voicemail or Visual Voicemail? The voicemail app icon is for the Visual Voicemail system either the basic or premium version. If you just use the basic non-visual voicemail, you don't use the application. You access voicemail through your dialer.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: When I tap the Voice mail Icon I get the following error message: Unable to verify subscription status. Please try again later ... OK
Trina71
Member

Make sure you have a good connection and have mobile data on as it needs that in order to work.

0 Likes
Re: When I tap the Voice mail Icon I get the following error message: Unable to verify subscription status. Please try again later ... OK
khenders
Member

Interesting - it worked for over a year and suddenly just stopped. I only have basic voicemail - but you get used to checking it a certain way and when it changes without notice one tends to question it.

Thank you!

0 Likes
Re: When I tap the Voice mail Icon I get the following error message: Unable to verify subscription status. Please try again later ... OK
acsanna
Member

That is my problem, too. The bottom line that the visual voicemail is no longer available for us users of Galaxy s 4 mini, that what I learned from Verizon wireless store sales people. The wbsite chat person did not know about it, what is also interesting.

[Personal information removed as required by the Verizon Wireless Terms of Service]

Thank you,

Verizon Moderator

0 Likes
Re: When I tap the Voice mail Icon I get the following error message: Unable to verify subscription status. Please try again later ... OK
khenders
Member

Thanks - to save battery power at some point in the past I may have turned off mobile data. I'll turn that on right away. Smiley Happy

0 Likes
Re: When I tap the Voice mail Icon I get the following error message: Unable to verify subscription status. Please try again later ... OK
vzw_customer_support
Customer Support

acsanna, we don't want this to be an ongoing problem for you. Are you connected to Wi-Fi when you have tihs issue of accessing visual voice mail on your device? Are you able to access the Internet on your phone with no issues?



LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: When I tap the Voice mail Icon I get the following error message: Unable to verify subscription status. Please try again later ... OK
khenders
Member

I turned on Mobile Data and my Voice Mail icon worked right away. One click and all is well. 

Thank you so much!

0 Likes
Re: When I tap the Voice mail Icon I get the following error message: Unable to verify subscription status. Please try again later ... OK
Moosetube
Member

Im having the same issue when I downgraded my phone to a galaxy s 3 mini 

0 Likes