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WiFi issues
chrisjtown33
Member

I have noticed that when using my wifi at home that if my note4 doesn't show at least 3 bars on the connection, my phone will not load things until the bars go back above 3. It's very misleading to see 3 bars and it work than drop to two and nothing loads. If I'm not getting the signal needed to download or upload. Then why am I seeing the signal at all? This has been happening since an update over a year ago. Not sure if the update caused it or if my phone has an issue with using a low signal to download. Any thoughts or ideas to fix this would be appreciated.

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Re: WiFi issues
vzw_customer_support
Customer Support

chrisjtown33, I also have the Note 4 and depend on it's ability to download fast. We will look into this for you. This might depend on your home WIFI service. Do you ever connect to any other WIFI networks away from home? How is the download speeds on the other networks? I would also like for you to check to see if there are any new software updates available for your phone. Follow the link for instructions: http://vz.to/29tlP5A

RalphT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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