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Will my deductible paid to Asurion for Note 7 be refunded?
SWITCH_04
Member

I had to file a claim on the Note 7 and pay a $199 deductible.  Of course the replacement phone is faulty -- will I get my deductible refunded?

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Re: Will my deductible paid to Asurion for Note 7 be refunded?
pherson
Leader

Why did you have to file the claim?

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Re: Will my deductible paid to Asurion for Note 7 be refunded?
SWITCH_04
Member

Dropped literally the day after I received the replacement from the first recall.  I cannot imagine I am the only person since the release of the phone originally has had to file a claim.  Curious to hear if other's have had to and what their turn out was/is.

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Re: Will my deductible paid to Asurion for Note 7 be refunded?
pherson
Leader

It won't be refunded.

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Re: Will my deductible paid to Asurion for Note 7 be refunded?
Acrillix
Sr. Member

No pherson​ I believe it will be refunded. The device was recalled. Why would they not receive a refund?

Re: Will my deductible paid to Asurion for Note 7 be refunded?
SWITCH_04
Member

Agreed.   I called Asurion and they said Verizon will refund it.  This does remain to be seen however.

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Re: Will my deductible paid to Asurion for Note 7 be refunded?
pherson
Leader

Because they broke the device. That wasn't a Samsung Verizon or asurion error.

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Re: Will my deductible paid to Asurion for Note 7 be refunded?
Weth
Sr. Leader

You dropped it because the phone got hot, right Smiley Happy ?

Re: Will my deductible paid to Asurion for Note 7 be refunded?
SWITCH_04
Member

You know it! Smiley Happy

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Re: Will my deductible paid to Asurion for Note 7 be refunded?
SWITCH_04
Member

You are correct - not an error on their end however....the replacement device is faulty - therefore there is nothing I should be paying for.  Asurion doesn't want the Note 7 back to replace with another device of my choice.

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