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Re: Will my deductible paid to Asurion for Note 7 be refunded?
Acrillix
Specialist - Level 2
‎10-20-2016 10:17 PM

pherson​ you know I love you bud but I gotta disagree. I believe because of the recall, any damage to the device is not charged back to the customer. I mean it could (as @weth says, because it got hot) or something like that. They're going to dispose of the product anyways so there is no point in charging for damage. The device is useless regardless if they try to get a replacement or not.

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Re: Will my deductible paid to Asurion for Note 7 be refunded?
pherson
Champion - Level 1
‎10-21-2016 03:10 AM

I personally don't see that being the case IMO. But I will never be with the OP to see if they get a refund or not so.....

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Re: Will my deductible paid to Asurion for Note 7 be refunded?
Acrillix
Specialist - Level 2
‎10-21-2016 03:13 AM

SWITCH.04​ Can you let us know if you actually get a refund?

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Re: Will my deductible paid to Asurion for Note 7 be refunded?
pherson
Champion - Level 1
‎10-21-2016 03:27 AM

With visible proof?

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Re: Will my deductible paid to Asurion for Note 7 be refunded?
Acrillix
Specialist - Level 2
‎10-21-2016 03:37 AM

Agreed.

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Re: Will my deductible paid to Asurion for Note 7 be refunded?
SWITCH_04
Enthusiast - Level 2
‎10-21-2016 06:44 AM

Will do!

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Re: Will my deductible paid to Asurion for Note 7 be refunded?
Acrillix
Specialist - Level 2
‎10-21-2016 10:59 PM

Thanks Switch!

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Re: Will my deductible paid to Asurion for Note 7 be refunded?
sheritah_vzw
Verizon Employee
‎10-22-2016 07:56 AM

We're sorry to hear about everything you've gone through with the Note 7 and the recall. We definitely want you to feel confident that your Note 7 concerns will be handled properly. Let's gather more information. Are you planning to keep your current Note 7 or did you already return it to Verizon Wireless?

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