Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Wireless software upgrade assistant has "next" grayed out
oraBrick
Member

My Galaxy Note 20 Ultra 5G is at update 15, I am "10" updates behind and it says, "wasn't able to update" trying to apply update 16. So I've downloaded the wireless software upgrade assistant and plugged my phone into the laptop via USB and it won't go past the 1st page where it says in the USB settings to change USB to system update or Transferring Files / Android Auto, but it won't stay on "system update" and still doesn't work when leaving it on the other setting. The Wireless software upgrade assistant sits on this 1st panel. I have nothing left to try. If anyone know the answer please share. Thanks

0 Likes
Re: Wireless software upgrade assistant has "next" grayed out
vzw_customer_support
Customer Support

Hello oraBrick,

 

I depend on my device every day and would be concerned too if I were having any problems with it. If you go to Settings >> About Phone >> Software Information, what does it show for the full Build Number?

 

-Christopher

0 Likes