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With the new update to Note8, can not send emails from the phone?
ANTHAM73
Member

When trying to sending or forwarding an email, get an "email Failed" message.   The email does not get sent.

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Re: With the new update to Note8, can not send emails from the phone?
Ann154
Expert
Expert

Have you tried both WiFi and  the cellular data connection?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: With the new update to Note8, can not send emails from the phone?
bearone21
Leader

remove & recreate the account using the auto setup!!

Re: With the new update to Note8, can not send emails from the phone?
vzw_customer_support
Customer Support

ANTHAM73, your software update should improve your performance, not hinder it. We'll get your emails working again. What type of email account is this (Yahoo, Gmail, 

 

 

JoelR_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
 

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Re: With the new update to Note8, can not send emails from the phone?
ANTHAM73
Member

COX

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Re: With the new update to Note8, can not send emails from the phone?
ANTHAM73
Member

yes we did.

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Re: With the new update to Note8, can not send emails from the phone?
bearone21
Leader

not too long ago cox sent out info that for security issues both pop3/imap/smtp servers required secure server settings!!

if you don't change, no email access!!

Re: With the new update to Note8, can not send emails from the phone?
vzw_customer_support
Customer Support

ANTHAM73, 

 

We understand how important your email is to you. Let's get this working. What model phone are you using? When you removed your account from your device and set up the email again were you asked for server settings? Did COX provide you any additional set up or server settings?

 

JenelleR_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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