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Won't connect to WiFi
tnt3266
Member

I recently received a Samsung Note 2 after dropping mine.  My old Note 2 had no connectivity issue to my WiFi router.  The new Note 2 will not connect.  I get an "Authentication Error" when ever I try.  I have removed encryption in my router to test if WPA was the issue.  I received the same error.  I pulled out another router and tried it.  It constantly say's "Receiving IP address" but never connects.  Anyone having these same issues?

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Re: Won't connect to WiFi
vzw_customer_support
Customer Support

Hi tnt3266 - Let's get your WiFi back to business! Can you confirm the current software of your device through Settings>About Phone>Software Information? Did you receive the device from Verizon Wireless or a 3rd party? Did you test WiFi with the device clear of apps and data?

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

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