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Worst answers ever
reggieco
Member

I have spoken with 4 different reps on different days and they all have a different answer about esim support on the note 20. One rep says it is supported, one says it's not, one said the note 20 doesn't even have an esim in it. 

No consistency at all 

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Re: Worst answers ever
vzw_customer_support
Customer Support

The Galaxy Note 20 does support dual SIM technology. Not the Note 10+. My apologies for the previous agents miscommunication with the wrong device.

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Re: Worst answers ever
Tigerstep
Sr. Member

What's stopping you from utilizing Google instead of asking multiple people something you could search yourself?

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Re: Worst answers ever
bono81310
Member

The Note 20 does support dual SIM technology, but Verizon still does not. So miss leading answer again. 

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Re: Worst answers ever
reggieco
Member

I purchased a note 20 directly from Verizon under the assumption esim was supported. After hours on the phone with agents, they then informed me that the note 20 does not have dual sim capabilities 

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Re: Worst answers ever
reggieco
Member

Of course I Googled it. There are no clear answers out there of verizon support of esim for the note 20. 
Their own website has conflicting answers. Their own agents have conflicting answers. 

Re: Worst answers ever
reggieco
Member

I would be happy to purchase another device and renew my agreement with Verizon if you can help me get this situation resolved. 

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Re: Worst answers ever
vzw_customer_support
Customer Support

It's frustrating when you are trying to find clear answers to your device concerns as it relates to the eSim concerns, reggieco.  Let me get more details and help clarify some details. I am sorry that there is no option for a Samsung Galaxy Note 10 Plus using eSim technology. However, how long have you had the Galaxy Note 10+? Do you have a different device that can support using an eSim? Here's a link for more details for your review https://www.verizon.com/support/dual-sim-with-esim-faqs/ . Please share back with us more details so we can assist you further.

 

Thanks,

EdwinL@VZWsupport  

 

 

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Re: Worst answers ever
reggieco
Member

note 20. 
I have a note 20. 
not the note 10. 
the note 20 does have esim capability, but will Verizon support that. 

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Re: Worst answers ever
vzw_customer_support
Customer Support

Reggieco, we again apologize that there was a mix up with the devices. Do you have the Note 20 or the Note 20 Ultra?

 

Melissa_VZW

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