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account is in invalid state 10007
RickWhite
Member


I just changed phones and I get a error message when I try to log in to the cloud. Help

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Re: account is in invalid state 10007
vzw_customer_support
Customer Support
Hi RickWhite,

It's great to see that you are using our Verizon Cloud application! Great way to keep your content backed up virtually. As It's very odd that you received that error message when trying to log in to Cloud but we will look to see what is going on.

May I ask what make & model phone you are using? Since this has been happening, have you attempted to do a Master Reset to the phone since it has been coming up with this error on new phone? Was this phone used on a Verizon Wireless account before? 

We look forward to hearing from you.  Thanks!

TakendraW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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